Hello SmartSpace Users, 

We're making a small update to improve the reliability of Support Portal case email communications. 

Support Portal case responses will now be sent from  experienceresponse@ideas.com  instead of the previous Support Portal generated address. This change will take effect at 12:00 PM Central Standard Time (CST) on Wednesday, April 8, 2026. 

Clients who use email rules, filters, or saved bookmarks tied to the old sender address. Should update them to ensure uninterrupted communication. 

No other changes are required, and your existing cases will continue as normal. 

Please reach out to your IDeaS representative if you have questions or need assistance. 

Minneapolis: 12:00 PM Central Time Zone Wednesday, April 8th

London: 6:00 PM BST Wednesday, April 8th

Paris: 7:00 PM CEST Wednesday, April 8th 

Pune: 10:30 PM IST Wednesday, April 8th

Shanghai: 1:00 AM CST Thursday, April 9th

Sydney: 3:00 AM AEST Thursday, April 9th